Frequently asked questions

₦6,000 a year for apprentices, ₦12,500 for a standard Barber tier, ₦30,000 for a Shop Owner licence covering up to four chairs, and ₦75,000 for a Corporate account. All tiers include verification, training modules and chapter access. Renewal falls on the anniversary of your M.B.A number, with a 30-day grace period.

Ten working days is the standard. The document check takes 48 hours, the trade review three to five days, and chapter endorsement two days. Uploading a one-take skills video instead of waiting for a shop visit usually brings applicants in at four to six days.

Three checks: a government ID matched to your photograph, a physical or video skills review by your state chapter, and a shop visit where one is available. Verified members get a public page, an M.B.A number and a digital ID card. Re-verification runs every 12 months and can be suspended if hygiene or conduct complaints are upheld.

Yes — that is the point. Every M.B.A number has a public verification page showing the barber's name, shop, specialities, insurance status and standing. Customers can open it from any profile in the directory in about ten seconds, with no login required.

No. Every profile has a direct phone number, a WhatsApp link and, where the barber has enabled it, an online booking slot. An account is only needed if you want to save favourites, hold vouchers or track an order from the store.

A simple average of customer ratings submitted after a completed visit or a redeemed voucher, kept for 24 months. Barbers cannot filter their reviews and customers cannot review without a matching booking or voucher code. The association-wide average is 4.86 out of 5.

M.B.A publishes pricing guidance, not fixed prices. Location, chair count, speciality and experience all move the number — a skin fade in Victoria Island is not the same job as a school-run cut in Agege. Guidance ranges are shown on each profile so you know what is normal.

Yes. Use the complaint option on their profile or write to hello@mbabarbers.ng. Your chapter opens a file, hears both sides within 14 days, and the outcome is recorded against the member's standing. Unsubstantiated complaints do not affect a listing.

₦5,000, ₦10,000 and ₦20,000. A voucher can be used in parts — a ₦20,000 voucher can cover two cuts with the balance intact — and the remaining value stays on the same code until expiry.

Check the number you entered for a wrong digit, then look in WhatsApp's spam-filtered messages. If it is still missing, email vouchers@mbabarbers.ng with your payment reference. The code is re-sent within two working hours during support hours, at no cost.

Yes — full refund on unused vouchers within 30 days of purchase, returned to the original payment method within five working days. After 30 days, vouchers can be extended once by 60 days instead of refunded. Partially redeemed vouchers are not refundable for the spent portion.

You will get a reminder at 30 days and 7 days before expiry. Once expired, the code is closed and the value returns to the association — but we will extend it once by 60 days if you ask before the expiry date. Expired codes cannot be redeemed at the chair.

You choose daily, weekly or monthly, and you choose the debit date. The minimum is ₦500 a day, ₦2,500 a week or ₦10,000 a month. A missed debit is retried after 48 hours; two consecutive misses pause the streak but never reduce your balance.

Flexible plans: request a withdrawal any time from your dashboard and it lands in your registered bank account within two working days. Locked plans: withdrawals open the day the target matures. Either way, the money goes only to the account name that matches your membership record.

On the anniversary of a completed 12-month locked target, credited straight into the box. It is calculated on the average balance held across the term, not the closing balance, so a late rush of deposits will not inflate it. Flexible plans do not earn the bonus.

A member-only soft-loan pool starting at ₦50,000, decided by your chapter executive and capped at 40% of what you have saved in the last 12 months. Interest is 2% flat, repaid over six months, and members borrowed ₦4.2m from it in 2025.

2–5 working days to all 36 states and the FCT. Lagos orders placed before 14:00 usually arrive next day. Pay-on-delivery is available in Lagos, Abuja, Port Harcourt and Ibadan; everywhere else payment is required before dispatch. Tracking is emailed the moment the waybill is created.

Cards, bank transfer, USSD and wallet, all processed through Paystack. We never see or store your card number. For members, voucher payouts and savings withdrawals go only to a bank account in the same name as your membership record.

A debit without an order reference almost always reverses on its own within 24 hours. If it has not, email store@mbabarbers.ng with the amount, the time and your bank's reference. We reconcile against Paystack daily and will either confirm the order or confirm the reversal in writing.

Yes. Faulty goods are returned free within 14 days of delivery — we arrange the pickup, and you get a replacement or a full refund including delivery. Consumables such as blades and oils can be returned unopened within 7 days. Used blades cannot be returned for hygiene reasons once the seal is broken.

From your dashboard, under Profile → Trade details. Name changes are applied immediately; address changes trigger a short re-verification because they alter what customers see on the public listing. Either way you keep the same M.B.A number.

You, our operations team on a need-to-know basis, and our licensed trust and payment partners for the purpose of holding or paying out your money. They are never shown to other members, to customers or to your chapter executive. Full detail is in the Privacy Policy.

Settings → Notifications in your dashboard, where each channel — voucher alerts, savings debits, chapter notices, store drops — can be switched off independently. Security and payout messages are transactional and will always be sent, because they confirm money moving.

Settings → Account → Close account. You must withdraw any savings balance and let outstanding vouchers settle first. We delete your profile and photographs within 30 days and keep only the records we are legally required to hold — invoices, payout references and audit logs — for up to six years.